Cosy nice place to chill, coffee was great, had cosy seating area...
However not happy with the cleaning! There were rubbish on the tables, staff are not much bothered to clean them time to time. Asked 1 of the staff to clean our table as there were rubbish b4 we sat... we were asked to grab a tissue and clean it ourselves... which I wouldn't mind and did so... but the table was filled with sticky coffee... the tissue didn't help much!!! I would give them benefit of doubt as they were short of staff for Friday afternoon...
Visited here in the afternoon. It wasn’t too busy so I had a few options of places to sit.
I ordered a chai latte and a mango smoothie. However, they didn’t have the latter so I got the berry one instead.
Like other Costa’s I’ve been to, they didn’t have cinnamon, which I was only told when I enquired about it when the drink was ready. This is the third Costa establishment I’ve been to which has unfortunately not bad cinnamon. I feel there needs to be better communication to let the customers know, prior to purchasing.
Ada, made the coffee drinks really well, tasted like proper coffee 👍🏻❤️☕️. Everytime i come to the ilford exchange Costa on the ground floor and see Ada, he always has a welcoming smile and always makes great tasting coffee, Thank you very much i'm giving you 5 stars🌟.
A very friendly guy with excellent customer service skills.
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